Refund policy
At The Banned Book Shop, we want you to love your books. If something isn’t right, we’ll do our best to make it right.
📕 Damaged or Defective Items
If your order arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.
Email us at [email protected] and include:
- Your order number
We will provide a replacement or issue a refund as appropriate.
📘 Incorrect Items
If you receive the wrong book or edition, contact us within 7 days of delivery. We will ship the correct item or issue a full refund.
📗 Change of Mind
As all books are printed and shipped on demand, we do not accept returns for change of mind. Please review your order carefully before completing your purchase.
💳 Refunds
Once a return or issue is approved, a refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.
📩 Questions?
If you need help or have any concerns, contact us at:
- Email: [email protected]
- Phone: +61 424 494 825